Dear Reader / Friends,
This is my resume to write blog, post COVID-19. Almost it was tough 2 years for us. So here I’m sharing a short note throughout my experience to playing a Middle Management role with hope, it may help other in their role.
Excited to see your comment and experience to improvise further.
Discalimer: English is not my first language. Sorry for Error
Divided into three (3) main bullets points.
- Effective Communcation.
- Mission of Job.
- Release Management.
#Effective Communication
1. Communicate better & Co-Ordinate better.
– Keep smile 🙂 always & spread energy.
– Be a good listener.
– Note the Actionable.
– Clear ask & delegation of statement of work with deliverable GOAL and define ETA.
2. Use Data to talk.
– Produce artifacts.
– follow the GOAL ETA.
– Show the progress and roadblock.
– Raise your hand for support to WIN, to avoid delay.
3. Unlock a network effect.
– Cross Team Co-ordination.
– Follow the effective media to communicate. Like If you can meet then meet, If not then call, if not then email and last but not least reached to His/Him next level RM.
– Tips, Use meetings (Online or offline) avoid email trails that create delays and sometime communication gaps.
4. Not everyone, told to everything in details.
– Know your audience.
– C class executive has only interested to see business benefits and CapEx/OpEx to deliver your project.
– Architects / Middle Level interested to see your low level plan.
– Be professional and transparent to deal with partner.
5. Use reputation & Consistency.
– Earn believe following deliverable commitment.
– Sharing knowledge and producing documentation.
#Mission of Job.
1. Growth.
– Grow your knowledge to know business.
– Grow your skills to solve the problem.
– Look for appreciation.
2. How it’s drive a value to business?
– Who are the material users in market?
– Connect with NOC & Program Manager to know application impact in market.
– Know the revenue loss.
3. Understand the application or product need to run.
– Invite or meet them to know their application & deployment design.
– Interview them to collect their feedback.
4. Know How to connect to the application owner?
– Invite Application owner for enablement.
5. Think about your valuable contribution!
– Feel proud during solving problem.
– Be Mentor to help others to solve things quickly.
#Effective Release Management
1. Define the problem Statement.
– Know the business pain.
– Know its impact to user experience.
2. Define Your Audience.
– Who has impact?
– Know your users’ expectation.
3. How to Define your Audience.
– Identification of unique sample.
– Android User, iOS user and web-based users.
– Tech Geeks or Layman.
4. Consider audience pain points.
– Capture the feedback.
– Document the actionable items.
– Set the action Priorities.
– Monitor it till delivery.
5. About success & failure.
– Do the demo & prototype simulation.
– Disclose the limitations
– Share the pre & post improvement benchmarks.
– Connect to user or business for feedback.
– Assess the feedback for agreed deliverable GOAL.
6. Risk & Limits
– Use disclaimer, where ever required.
– Highlight the limitations.
– Don’t assume anything.
Thank you & Regards
– Kuver P Singh
Intellisent 